The Bezos Method of Handling Criticism Is a Good One That Everyone Should Follow

"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right? If they're right, change. Don't resist.'"

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If You Say This During an Apology, You’re Doing It Wrong

"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."

"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "

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2 Forces for Shaping Conversation and Building Relationships

"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."

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