7 Tips for Disagreeing Without Being Disagreeable

"No matter how much we try to work with others and get along, the time comes when we can’t agree. It might be with a co-worker, a customer, or a boss. You don’t want to get into an argument. You don’t want to appear disagreeable. Yet, you can’t just go along. Difficult times call for difficult conversations," writes Joel Garfinkle (photo, left) in a piece at SmartBrief.com.

"Here are seven ways to help you look reasonable, interested and supportive, even as you disagree."

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Are You Rambling at Work?

"Maybe someone told you that you need to be more succinct when you speak. Don’t feel bad–science is to blame. Humans are programmed by evolution to be chatty; we use verbal communication to survive. But some of us are more talkative than others, and there’s hardly a clear-cut, universal definition for what constitutes excessive chatter in which situations. To help you figure out whether you’re your office rambler, it helps to unpack some of the most common motivations for talking a lot at work. Here’s when and why you might be overdoing it–and what to do instead."

Read the full article by Annett Grant (photo, left) . . .

The Bezos Method of Handling Criticism Is a Good One That Everyone Should Follow

"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right? If they're right, change. Don't resist.'"

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If You Say This During an Apology, You’re Doing It Wrong

"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."

"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "

Read the full article by Kelsey Borresen (photo, left) at Huff...

2 Forces for Shaping Conversation and Building Relationships

"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."

Read the full article by Marlene Chism (photo, left) . . .