Business Communication Instruction shares the latest news, tips, techniques, and methods being used by instructors today to make their classes more rewarding and enjoyable.

Can Your Writing Pass This Test? Take It to Find Out.

It’s easy to fall into bad writing habits at work. Sometimes it’s because we are racing. Sometimes it’s because we have read enough swollen sentences, obscure acronyms, and endless messages to lower our standards. And sometimes we write on autopilot….

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Can Your Writing Pass This Test? Take It to Find Out.

It’s easy to fall into bad writing habits at work. Sometimes it’s because we are racing. Sometimes it’s because we have read enough swollen sentences, obscure acronyms, and endless messages to lower our standards. And sometimes we write on autopilot….

Read more

An Awkward Request Phrased Beautifully

Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…

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An Awkward Request Phrased Beautifully

Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…

Read more

No Problem . . . and Other Negative Expressions to Avoid

"It is so easy to fall into the habit of using negative expressions, or to say what you aren’t going to do. The problem is people would rather hear positives, and even remember them better. Using positive expressions helps you to be seen as a team player, a problem-solver, a go-to person. So let’s try turning these expressions into something more positive," says Gail Zack Anderson (photo, left).

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How to Write When You Can’t Change Things

I led a class for a group of writers who respond to citizen complaints about airplane noise. The writers cannot make the planes quieter, and they can’t make them go away. What can they do? They can respond in ways…

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