Types of Listening Skills with Examples

"Employers will look for you to demonstrate listening skills during job interviews. Discover why good listening skills are vital in the workplace. Plus, see how to build this skill — along with bad habits to avoid."

Read the full article by Alison Doyle at TheBalanceCareers.com...

7 Tips for Disagreeing Without Being Disagreeable

"No matter how much we try to work with others and get along, the time comes when we can’t agree. It might be with a co-worker, a customer, or a boss. You don’t want to get into an argument. You don’t want to appear disagreeable. Yet, you can’t just go along. Difficult times call for difficult conversations," writes Joel Garfinkle (photo, left) in a piece at SmartBrief.com.

"Here are seven ways to help you look reasonable, interested and supportive, even as you disagree."

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Are You Rambling at Work?

"Maybe someone told you that you need to be more succinct when you speak. Don’t feel bad–science is to blame. Humans are programmed by evolution to be chatty; we use verbal communication to survive. But some of us are more talkative than others, and there’s hardly a clear-cut, universal definition for what constitutes excessive chatter in which situations. To help you figure out whether you’re your office rambler, it helps to unpack some of the most common motivations for talking a lot at work. Here’s when and why you might be overdoing it–and what to do instead."

Read the full article by Annett Grant (photo, left) . . .

Small Business Success Still Relies on Communication

"If you're in small business, be prepared to communicate. It's a important part of what small businesses do. The same thing goes for those who lead them. Here's why you must consider communications as part of your business."

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Everyone Suffers When You Apologize for Asking Questions

"I was teaching a class recently when somebody raised his hand to ask a question. After I answered it, then he asked a follow-up, which I responded to as well. Both times, he apologized for asking those questions, despite my assurances that questions are important."

"How often do bosses and managers issue these reminders? “There are no stupid questions!” “Please ask as many questions as you need!” “I’m always on hand to answer questions.” Yet when people take advantage of these invitations, they often do so apologetically: “I’m sorry, just wanted to ask . . .” “Sorry, but I’m wondering whether . . .”

"So let’s get one thing straight: You should never apologize for asking questions. It doesn’t just reflect badly on you, it can weigh down everyone else on your team. Here’s why."

Read the full article by Art Markman (photo, left) . . .

How to Edit, Fix, and Polish

"Imagine this scenario: Your supervisor emails you with a message that says “Please edit the attachment." Or perhaps the instruction is "Fix the attached" or 'Please give this piece some polish.'"

"What does it mean to edit, fix, or polish a business message? How do you do it? Sometimes correcting quirky punctuation, typos, misspellings, and nonstandard grammar is a challenge in itself. But what should you do beyond that?"

Read the full article by Lynn Gaertner-Johnston (photo, left) ...

How to Ask for Help Over Email—and Actually Get It

"With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day. From asking someone in accounting to run a report for you to pleading with someone else in graphic design to help you format a proposal, you probably send a lot of emails asking for favors."

"But when your request isn’t in person, it becomes all too easy for the recipient to ignore your message until it disappears into inbox oblivion—or, worse, delete it completely.

"So when you need a favor, how do you write an email that will get a response? The short answer is: carefully. Here are a few pointers to help you craft a message that will actually get your reader’s attention—and the response you need."

Read the full article by Caris Thetford (photo, left) at TheMu...

Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker

Business Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking.

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Charts Change Hearts and Minds More Than Words Do

Christopher Ingraham (photo, left) reports on the topic at TheWashingtonPost.com.

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FAQs on the Rules of Business Writing

"In offices around the world, writers spend time and energy disputing business writing standards. One person says, “You can’t start a sentence with but or and!” Another responds, “But why not? And who says?” If you are quarreling about such questions (if only with yourself), take a break. Here are the answers to a variety of troublesome frequently asked questions (FAQs)."

Read the full article by Lynn Gaertner-Johnston . . .
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