12 Phrases That Will Make Your Audience Put Down Their Cell Phones and Pay Attention to You

"No matter how topical, relevant or pressing your content is, you're often fighting an uphill battle for the audience's attention. Whether their distractions are an internal monologue ("And just where am I supposed to find the time to teach the new guy how to use our Learning Management System? At midnight? Five in the morning?") or an external dialogue ("Those two sitting in the back row will not stop chatting, and I cannot concentrate!"), they need you as the speaker to help catch — and keep — their focus."

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The Bezos Method of Handling Criticism Is a Good One That Everyone Should Follow

"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right? If they're right, change. Don't resist.'"

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Literally – Just a Filler Word

"If there were Survivor for words, I’d vote off 'literally.'"

"It’s inserted into sentences for no real reason.

"Consider:. . ."

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Jeff Bezos and the Perfect Memo

"Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders."

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If You Say This During an Apology, You’re Doing It Wrong

"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."

"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "

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2 Forces for Shaping Conversation and Building Relationships

"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."

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How to Form Great Habits Using Triggers

"Forming habits is hard. But attaching a trigger to your habit can make it stick much more easily."

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Your Communications May Not Be Communicating

". . . As one of my clients is fond of saying (along with George Bernard Shaw), 'The greatest problem with communication is the assumption that it has taken place.'”

"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions? Let me present three common traps: . . ."

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Facing New Intercultural Communication Challenges at Work

"If you listen closely, there is a unique cry for help that can be heard within intercultural businesses everywhere. Those who work within such contexts, and who use English as a second language, are confronted with predictable challenges that they must face alone," writes Sherwood Fleming (photo, left).

"For example, soon after I met Thierry, a manager in a large international engineering firm, he shared his story with me. . . ."

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9 Habits of Unsuccessful People

"Bad habits may not seem like a big deal on their own, but sometimes they can seriously drag you down in your life and career."

"Here are the top nine habits of unsuccessful people: . . ."

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