Business Communication Instruction shares the latest news, tips, techniques, and methods being used by instructors today to make their classes more rewarding and enjoyable.

Your Customer Service Strategy

"Customer service isn’t simply an expensive, time-consuming obligation. It’s a strategic marketing investment if you want it to be."

Read the full article by Seth Godin (photo, left) . . .

Smart Ways to Handle Snark and Trolls on Social Media

"As a TV meteorologist, Emily Sutton has been on the receiving end of negative comments for a decade. Here’s how she deals with them."

Read the full article . . .

Don’t Reply to Your Emails

"The case for inbox infinity."

Read the full article by Taylor Lorenz (photo, left) at TheAtl...

Top Grammatical Error of 2018 — Do You Avoid It?

"When a newspaper makes the mistake on the front page of the sports section, you know an error has spread. The writer, copyeditor, and proofreader all missed it. Can you recognize it? "

Read the full article . . .

How to Exit a Conversation Without Being a Jerk

"Kio Stark loves to talk to strangers — but she knows every exchange started is one that must be ended. Here, she shares how to gracefully step away."

Read the full article . . .

17 Wild Job Titles Companies Are Using to Attract Millennials

"We looked at job postings around the country at companies big and small to find the zestiest job titles. Here are the 17 most unusual openings, and what each role actually does."

Image credit – Strelka Institute for Media, Architecture and Design/Flickr

Read the full article . . .

Head for the Door If You Spot These Red Flags During a Job Interview

"Ever get an uncomfortable feeling in your stomach during a job interview? Ever see two interviewers swivel their heads toward one another, lock eyes and pause before answering your question?"

"If you're the kind of person who wants to know the other side of the story, here's a way to interpret some interview clues that could foretell a dismal future job experience.

"For starters, check out . . ."

Read the full article by Jill Cornfield (photo, left) at CNBC....

5 Words That Don’t Mean What They Used to Mean

Linguist John McWhorter "traces the evolution of five words that have spent millennia drifting from one meaning into another."

Read the full article . . .

Write for David Allen’s 2-Minute Rule

"Allen's books are bestsellers. People pay attention to him, and we writers should too. If your reader cannot handle your message or document easily within two minutes, it is going to be put somewhere "as an option for work to do later." Or ignored. Or deleted."

Read the full article by Lynn Gaertner Johnston . . .

Types of Listening Skills with Examples

"Employers will look for you to demonstrate listening skills during job interviews. Discover why good listening skills are vital in the workplace. Plus, see how to build this skill — along with bad habits to avoid."

Read the full article by Alison Doyle at TheBalanceCareers.com...
Page 1 of 41234
15