Business Communication Instruction shares the latest news, tips, techniques, and methods being used by instructors today to make their classes more rewarding and enjoyable.

Cuba Is Complicated, But Writing Should Not Be

Cuba is complicated. That’s what our guides told us when we asked questions about how things work in the country: Es complicado. Salaries, food, ownership, restoration, politics, global relationships–Todo es complicado. But writing about Cuba should not be complicated. Writers…

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Your Customer Service Strategy

"Customer service isn’t simply an expensive, time-consuming obligation. It’s a strategic marketing investment if you want it to be."

Read the full article by Seth Godin (photo, left) . . .

Smart Ways to Handle Snark and Trolls on Social Media

"As a TV meteorologist, Emily Sutton has been on the receiving end of negative comments for a decade. Here’s how she deals with them."

Read the full article . . .

Five Ways to Clear Up Fuzzy Writing

When writing is fuzzy, perfectly clear ideas come across as vague, illogical, or ambiguous. Don’t let fuzzy writing undermine your brilliant ideas! Great ideas deserve clear expression. Avoid the five don’ts below to communicate clearly with your audience. 1. Don’t…

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Don’t Reply to Your Emails

"The case for inbox infinity."

Read the full article by Taylor Lorenz (photo, left) at TheAtl...

Incarcerated but Not Hyphenated

I received an invitation to a professional meeting focused on hiring “formerly-incarcerated talent (FIT).” FIT–that’s a catchy acronym. But what caught my attention more was the unnecessary use of the hyphen. Did you notice it? These are formerly incarcerated (not…

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Top Grammatical Error of 2018 — Do You Avoid It?

"When a newspaper makes the mistake on the front page of the sports section, you know an error has spread. The writer, copyeditor, and proofreader all missed it. Can you recognize it? "

Read the full article . . .

Practice Linking Words and American T Using 10 Common Phrasal Verbs with Get

"In this American accent lesson, you will get loads of practice with linking words and using American T while learning 10 common phrasal verbs with 'get.'"

Watch the video by Keenyn Rhodes (photo, left) . . .

Top Grammatical Error of 2018–Do You Avoid It?

When a newspaper makes the mistake on the front page of the sports section, you know an error has spread. The writer, copyeditor, and proofreader all missed it. Can you recognize it? When I saw that error in a Seattle…

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Simple, No-Cost Gifts to Give

In many parts of the world, December is a month of giving gifts. On the job, you can give simple gifts this month and every day of the year with very little effort and no cost. Like the smile that…

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