If You Say This During an Apology, You’re Doing It Wrong

"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."

"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "

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2 Forces for Shaping Conversation and Building Relationships

"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."

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T-F Test on Formatting Business Letters and Emails

The standards of writing change. What was once correct in business messages now comes across as old-fashioned–or does it? Take this true-false test to check your knowledge of basic formatting standards for business letters and emails. Note: The questions and…

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How to Form Great Habits Using Triggers

"Forming habits is hard. But attaching a trigger to your habit can make it stick much more easily."

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Recommended Book: Unleash the Power of Storytelling

I expect a book on communication—which is what storytelling is—to teach me something new or remind me of truths I had better not forget. Rob Biesenbach’s Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results surpassed my expectations,…

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Let’s Simplify Legal Jargon

"Tax forms, credit agreements, healthcare legislation: They're crammed with gobbledygook, says Alan Siegel, and incomprehensibly long. He calls for a simple, sensible redesign — and plain English — to make legal paperwork intelligible to the rest of us."

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10 Etiquette Tips for Business Text Messages

Texting customers, colleagues, clients, and others is mainstream business behavior. But with regular use, there can be abuse. Don’t text just because you can. Text because people want or need to hear from you, and make the messages convenient for…

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I.e. or E.g. — Which Do You Choose?

Do you use the abbreviations i.e. and e.g. in your business writing? Do you use them interchangeably, or does each expression have its place? How would you define them if a child asked you what they meant? To think about…

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22 Powerful Tools to Create and Edit Your Own Instructional Videos

"When it comes to video editing, you may be wondering what’s the best tool to use. The plethora of available software makes it even harder to choose. We did the hard work and the testing and curated the best software for you. So, let us guide you through the most popular and consumer-friendly video editing tools on the market."

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Your Communications May Not Be Communicating

". . . As one of my clients is fond of saying (along with George Bernard Shaw), 'The greatest problem with communication is the assumption that it has taken place.'”

"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions? Let me present three common traps: . . ."

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