Imagine this scenario: Your supervisor emails you with a message that says “Please edit the attachment.” Or perhaps the instruction is “Fix the attached” or “Please give this piece some polish.” What does it mean to edit, fix, or polish…Read more
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."
"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "Read the full article by Kelsey Borresen (photo, left) at Huff...
"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."Read the full article by Marlene Chism (photo, left) . . .
The standards of writing change. What was once correct in business messages now comes across as old-fashioned–or does it? Take this true-false test to check your knowledge of basic formatting standards for business letters and emails. Note: The questions and…Read more
I expect a book on communication—which is what storytelling is—to teach me something new or remind me of truths I had better not forget. Rob Biesenbach’s Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results surpassed my expectations,…Read more