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When Dan Ariely, a behavorial economist, realized that reading and sending emails was consuming an ever-expanding portion of his time—Ariely regularly receives hundreds of emails a day, excluding spam—he wondered if there were something he and others could be doing differently in managing their online correspondence. What small behavioral tricks could he deploy to make the whole ordeal less stressful?
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"The case for inbox infinity."
"Allen's books are bestsellers. People pay attention to him, and we writers should too. If your reader cannot handle your message or document easily within two minutes, it is going to be put somewhere "as an option for work to do later." Or ignored. Or deleted."
I want the best in dentistry–not business writing–from my dentist. But I’m still disappointed when I receive a pointless, error-filled email like the one below. In it, I have changed the name of the dental practice to “Your Favorite Dentist.”…
A reader named Deborah shared a short email she recently received: Dear Sirs, pls let me have by return the supp docs about yr a.m. invoice because we cannot find our shpm. Thks and rgds How would you feel if…
A reader named Deborah shared a short email she recently received: Dear Sirs, pls let me have by return the supp docs about yr a.m. invoice because we cannot find our shpm. Thks and rgds How would you feel if…
I just received an “Oops!” email from our beloved, prestigious public television station. When I read the subject line, “Oops! Correction for Rick Steves Preview Screening and Q+A!” I instantly knew what the oops must be: a date error. Indeed,…
I just received an “Oops!” email from our beloved, prestigious public television station. When I read the subject line, “Oops! Correction for Rick Steves Preview Screening and Q+A!” I instantly knew what the oops must be: a date error. Indeed,…
As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…
As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…
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