Business Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking.
Business Communication Instruction
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Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker
Charts Change Hearts and Minds More Than Words Do
Christopher Ingraham (photo, left) reports on the topic at TheWashingtonPost.com.
FAQs on the Rules of Business Writing
"In offices around the world, writers spend time and energy disputing business writing standards. One person says, “You can’t start a sentence with but or and!” Another responds, “But why not? And who says?” If you are quarreling about such questions (if only with yourself), take a break. Here are the answers to a variety of troublesome frequently asked questions (FAQs)."
What Did You Say? 4 Tips for Understanding Accents at Work
"Living and working abroad, or even just working on a diverse team with international colleagues, can be exciting—new cultures, languages, and ways of expression are all around you."
"But, it can also be difficult, especially when you don’t understand the conversation. Even if you’re technically speaking the same language, working with people who have dialects or accents you’re not used to can be a very difficult feat."
Read the full article by Elise Marraro (photo, left) . . .12 Phrases That Will Make Your Audience Put Down Their Cell Phones and Pay Attention to You
"No matter how topical, relevant or pressing your content is, you're often fighting an uphill battle for the audience's attention. Whether their distractions are an internal monologue ("And just where am I supposed to find the time to teach the new guy how to use our Learning Management System? At midnight? Five in the morning?") or an external dialogue ("Those two sitting in the back row will not stop chatting, and I cannot concentrate!"), they need you as the speaker to help catch — and keep — their focus."
The Bezos Method of Handling Criticism Is a Good One That Everyone Should Follow
"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right? If they're right, change. Don't resist.'"
Literally – Just a Filler Word
"If there were Survivor for words, I’d vote off 'literally.'"
"It’s inserted into sentences for no real reason.
"Consider:. . ."
Read the full article by Ben Decker (photo, left) . . .Jeff Bezos and the Perfect Memo
"Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders."
If You Say This During an Apology, You’re Doing It Wrong
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased. Word to the wise: If you say “sorry” and then immediately follow it with a conditional word like “but” or “if,” you’re headed in the wrong direction."
"We asked therapists to share the phrases you should avoid when trying to apologize to a friend, family member, significant other or pretty much anyone, for that matter. Here’s what they had to say. "
Read the full article by Kelsey Borresen (photo, left) at Huff...2 Forces for Shaping Conversation and Building Relationships
"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment."
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