". . . As one of my clients is fond of saying (along with George Bernard Shaw), 'The greatest problem with communication is the assumption that it has taken place.'”
"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions? Let me present three common traps: . . ."
Read the full article by Ron Ashkenas (photo, left) . . .